Privacy Policy

Privacy Policy

HelbergElectrical Supply LLC   ("HelbergElectrical Supply ", “HES”, “we”, “us” or “our”) values your privacy and is committed to protectingyour personal information. HelbergElectrical Supply is an online service that delivers high quality environmentally eco-friendly, sustainable products to its members. This Privacy Policy describes how and when HES collects, uses and shares your information when you use our Services. Specifically, this Privacy Policy is intended to provide you with notice of the following:

  • 1. INFORMATION COLLECTION AND USE

    • Information Collected Upon Registration

    • Information We Collect About You from Facebook

    • Information We Collect Automatically

  • 2. COOKIES AND OTHER TRACKING TECHNOLOGY

    • Cookies Information

    • Local Storage Objects

    • Canvas and Browser Fingerprinting

    • LogFile Information or LogData

    • Clear GIFs Information

    • Site Analytics

    • Links

    • Third Party Ad Networks

  • 3. HELBERG ELECTRICAL SUPPORTS DO NOT TRACK.

  • 4. INFORMATION SHARING AND DISCLOSURE

  • 5. HOW WE PROTECT YOUR INFORMATION

  • 6. MODIFYING YOUR PERSONAL INFORMATION

  • 7. OUR POLICY TOWARDS

  • 8. CHANGES TO THIS POLICY

  • This Privacy Policy applies to our family of websites (the “Site(s)”). These include www.hesep.com and “any other site” displayingthis Policy that allows consumers to purchase memberships for the monthly delivery of products offered or made available through the Sites (“Membership(s)”).

By usingour Sites you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country you reside in or supply information from, you authorize HES to use your information in the United Statesand any other country where HES operates as described herein. Accordingly, please be sure to read this Privacy Policy before usingthe Services or submittinginformation to us.

This Privacy Policy may change from time to time and your continued use of the Services constitutes acceptance of such changes, so please check this Privacy Policy periodically for updates. This Privacy Policy is incorporated by reference into the HelbergElectrical Supply Terms of Service (and in the event of any inconsistency between the Terms of Service and this Privacy Policy, this Privacy Policy shall govern). If you have any questions or comments about this Privacy Policy, please contact us at customerservice@hesep.com.

1. INFORMATION COLLECTION AND USE

The information we collect from you enables us to fulfill your requests for our products; send you information or content we believe may be of interest to you; and keep you abreast of any updates related to our Site and your Membership. We also use this information to personalize and continually improve our Site, your experience, and ultimately to serve you better.

Information Collected Upon Registration: You may browse our Site without registering. However, if you would like to place an order, become a member, submit a recipe, and/or request information from us, then you must complete the account registration process and become a member on our Sites. Whenever you create, register, or edit your HES account, you provide some basic personal information, such as your name, email address, and password. In order to purchase our products, you must provide us with your credit card, debit card, or other type of acceptable payment information alongwith your billingand shippingaddress information. While you are free to choose not to provide this information, without it, we cannot provide you with any of our products and Services, or complete your Membership. Please safeguard your password and all personal information to avoid the risk of your private information beingused by others without your consent, and any potential liability for the unauthorized use of our Sites or your account.

Information We Collect About You from Facebook: You may also login to our Site usingyour Facebook account. Facebook exclusively controls (and HES has no control over) the information Facebook collects from you duringthe login process. If you login to our Site usingFacebook, you must enter your Facebook email address and password. We will also request your permission to: (i) access and collect your Facebook basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to "public" on your Facebook account); (ii) send you email; (iii) post to your Wall; (iv) access posts in your news feed; and (v) access your Facebook data at any time, even if you are not usingFacebook. Please note that if you grant HES permission to access this information, then HES will have access to such information regardless of your Facebook privacy settings and even if you have chosen not to make that information public. For information about how Facebook may disclose your information, includingany information you make public, please consult the Facebook Privacy Policy. We have no control over how Facebook uses or discloses the personal information you provide it. We store the information that we receive from Facebook alongwith other information that we collect from or receive about you.

Information We Collect Automatically: When you visit the Sites and/or register for Membership, we may also collect certain additional information by automated means, such as cookies, web beacons, and other automated devices. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” (also known as an Internet tag, pixel tagor clear HES) is used to transmit information back to a web server.

We and/or our third party service partners may employ automated Canvas fingerprintingand other browser-fingerprintingtechniques that extract and analyze information about your browser, operatingsystem, and installed graphics hardware in conjunction with other user information (e.g. time-zone, language preference, etc.) to help verify your unique identity for fraud prevention purposes and to improve our Site and Services. By usingour Site and Services, you consent to the use of these browser-fingerprintingtechnologies. See below for more information on Canvas fingerprintingand ways to detect or block it. We may also use third-party website analytics tools (such as Omniture, Google Analytics, and Facebook Insights) that collect information about visitor traffic on the Sites to help us continue to improve the Site, performance and user experiences.

The information we may collect by such automated means includes:

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser, domain name and operatingsystem type);

  • URLs that refer visitors to our Sites;

  • Dates and times of visits to our Sites;

  • Information on actions taken on our Sites (such as page views and site navigation patterns);

  • A general geographic location (such as country and city) from which a visitor accesses our Sites;

  • Search terms that visitors use to reach our Sites and the webpage that led you to the Sites.

2. COOKIES AND OTHER TRACKING TECHNOLOGY

Cookies Information: Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Service. HES uses cookies to help recognize you as a repeat visitor, to improve the quality of our Service, and to try and make your browsingexperience meaningful. When you enter our Sites, our web server sends a cookie to your computer that allows us to recognize your computer, but not the identity of the particular user. By associatingthe identification numbers in the cookies with other customer information when, for example, you login to the Service, we know that the cookie information relates to you.

Some of the cookies used by our Service are served by us, and some are served by third parties who are deliveringservices on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser settings to prevent cookies, or notify you each time a cookie is sent. You can also learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block them using different browsers. By blocking or deleting cookies used on our Service, you may not be able to take full advantage of our Service.

Local Storage Objects: We may use Flash Local Storage Objects (“Flash LSOs”) in order to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you cannot control, delete, or disable the acceptance of Flash LSOs through your browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash cookies, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose the “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Canvas and Browser Fingerprinting: As noted, we and/or our third party service partners may use Canvas fingerprintingand other browser-fingerprintingtechniques for fraud prevention purposes and to improve the quality of our Site and Services. Canvas Fingerprintingtakes advantage of the built-in features of HTML5 Canvas to draw a picture (unseen to you) in your browser. The results of the drawingdiffer based on a number of factors (such as your web browser version, operatingsystem and its specific settings, and installed graphics hardware), and the Canvas object returned by HTML5 therefore helps to distinguish you from other users on the Internet and helps us to confirm your unique identity. There are several script-blockingbrowser extensions available for free download that block Canvas fingerprintingtechniques, includingthe Privacy Badger web browser extension for Google Chrome and Mozilla Firefox (available for free download via the Electronic Frontiers Foundation website). You may also choose to disable JavaScript. Choosingeither of these options may impair your ability to access the full functionality of our Site, however.

LogFile Information or LogData: Our servers automatically record information ("LogData") created by your use of the Site or our Services. LogData may include information such as your IP address, browser type, operatingsystem, the referringweb page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive LogData when you interact with our Services, for example, when you visit our websites, sign into our Services, interact with our email notifications, or visit a third-party website that includes a HES button or widget. HES uses LogData to provide our Services and to measure, customize, and improve them. We periodically delete all LogData or remove any common account identifiers, such as your username, full IP address, or email address, after 18 months, if not earlier.

Clear GIFs Information: When you use our Service, we may employ clear GIFs (a.k.a. Web Beacons), which are used to track the online usage patterns of our users anonymously. No personally identifiable information from your HES account is collected usingthese clear HESs. In addition, we may also use clear HESs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make HES better for our users.

Site Analytics: As noted, we may use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance and user experiences.

Links: HES may keep track of how you interact with links across our Services, includingour email notifications, third-party services, and client applications, by redirectingclicks or through other means. We do this to help improve our Services, to provide more relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.

Third-Party Ad Networks: We may use third parties such as network advertisers to serve advertisements on our Sites. We may display advertisements on our Sites, participate in third party ad networks and make specific offers from third-party companies available to users through our Sites. Some of the advertisements you see on the Sites are delivered by third parties who also collect information about your online activities, either on our Sites or across the Internet, through the use of cookies, web beacons, browser fingerprinting, and other technologies in an effort to understand your interests and deliver you advertisements that are tailored to those interests. These third parties include advertisers, advertisingagencies, and ad networks that may collect information when you view or interact with one of their advertisements. Third parties that currently collect information on our Sites for the purpose of servingyou with advertisingtailored to your interests may include, but are not limited to Atlas, BlueKai, DoubleClick, Google, Mediamind, Audience Scienceand Pointroll. These companies may offer you a way to choose not to have your information used for advertising purposes. You can find more information by clicking on the company names above and following the links to each company's web site.

In addition, some of these companies are members of the Network AdvertisingInitiative ("NAI"), which offers a single location to opt out of receivingtailored ads from member companies. To opt out of information collection by NAI member companies, or to obtain information about the technologies they use or their own privacy policies, please visit the NAI consumer opt out page. Also, through the Digital Advertising Alliance ("DAA"), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of and greater control over ads that are customized based on their online behavior across different websites. To learn more and make choices about interest-based ads from participating third parties, please visit the DAA consumer opt out page. Please note that if you choose to opt out of having your information used to deliver advertisements tailored to your interests, you will continue to see advertisements on our Sites, but these advertisements may not be as relevant to you.

HelbergElectrical Supply does not have access to the information these third parties may collect about your interests to deliver relevant advertisingto you, and this Privacy Policy does not cover the information practices of such third parties. HES does work with third parties to help us track the ads that are delivered to you, in particular to control the number of times you receive the same ad, and to analyze the effectiveness of advertisingon the Sites.

3. HELBERG ELECTRICAL SUPPLY SUPPORTS DO NOT TRACK.

What is “Do Not Track”? Do Not Track (DNT) is a privacy preference that any user can set as a preference in their preferred web browsers. The United States Federal Trade Commission has endorsed DNT that lets the sites you visit know that you do not want them collectingcertain kinds of information about you across services that you have either directly or indirectly interacted with while on the page. The DNT browser settingis now supported by recent versions of major browsers, includingFirefox, Internet Explorer, Safari, and Chrome.

HelbergElectrical Supply supports “Do Not Track”. We are committed to providingyou with meaningful choices about the information we collect to improve your HES experience. We fully support DNT and here’s how: When you turn on DNT in your browser, we stop collectingthe unique browser cookie(s) that link(s) your browser to your Site(s) visits. This Privacy Policy and the Terms of Service  (http://www.hesep.com/terms.php), which you agree to be bound by upon completingthe account registration process and becominga Member of our Site, contain all the information, rules, and regulations on what information we and other third parties use, collect and track in order to better serve you. For all the details, includinghow to turn on DNT in your browser, please visit donottrack.us.

4. INFORMATION SHARING AND DISCLOSURE

We do not disclose your private personal information except in the limited circumstances described here.

Your Consent: We may share or disclose your information at your direction, such as when you authorize a third-party web client or application as login credentials when you register for Membership.

Service Providers: We engage service providers to perform functions and provide services to us in the United Statesand abroad. We may share your private personal information with such service providers subject to confidentiality obligations consistent with this Privacy Policy, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.

Law and Harm: Notwithstandinganythingto the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect HES's rights or property. However, nothingin this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, includinga government’s, request to disclose your information.

Business Transfers: In the event that HES is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this Privacy Policy will apply to your information as transferred to the new entity.

5. HOW WE PROTECT YOUR INFORMATION

We are committed to protectingthe information we receive from you. We employ reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, SSL, firewalls, and internal restrictions on who may access data to protect our Site and the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction.The Sites encrypt your credit card number, debit card number, or other payment and personal information usingsecure socket layer (SSL) technology to provide for the secure transmission of the information from your personal computer to our servers. In addition, only those employees and third parties who absolutely need access to your information in order to perform their duties are allowed such access. You should take steps to protect against unauthorized access to your password, phone, and computer by, amongother things, signingoff after usinga shared computer, choosinga password that nobody else knows or can easily guess, and keepingyour password private. Also, you should never share your login information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. To change your Facebook password, you must go to the Facebook site and follow its procedures for changingyour password.

6. MODIFYING YOUR PERSONAL INFORMATION

You may modify any personal information that you have submitted by logginginto your account and updatingyour profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time. If you would like to access or modify your Facebook profile information, or adjust the types of information we receive from Facebook, you must adjust your Facebook account settings directly through Facebook. We have no control over how Facebook shares your information with us or other third parties. The information you provide to Facebook is subject to the Facebook Privacy Policy.

7. OUR POLICY TOWARDS CHILDREN

Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at customerservice@hesep.com. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child's account. You can find additional resources for parents and teens at www.connectsafely.org.

8. CHANGES TO THIS POLICY

We may revise this Privacy Policy from time to time. The most current version will govern our use of your information and will always be available for your review on this website. If we make any change to this Privacy Policy that we in our sole discretion deem material, we will notify you via email to the email address associated with your account. By continuingto access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.